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Shipping & Returns

Shipping Policy

Most orders placed before 3:00pm (Monday-Friday) are despatched from our warehouse the same day, subject to stock availability and any security checks, via Royal Mail 1st Class or UPS.

Delivery of your order will normally occur between 9am – 6pm on the first working day after despatch.

Please Note: Delivery to any address other than the registered Card-Holder’s Billing Address is at the discretion of Holbon (U.K.) Ltd. Holbon (U.K.) Ltd may also conduct security checks to confirm the validity of the details supplied.

Overseas Orders

Orders to addresses outside the UK are normally sent via Royal Mail International Registered Delivery – an insured postal service. Delivery via UPS or DHL can also be arranged. For delivery costs to specific countries please email – sales@holbon.com

 

Returns

We adhere to all fair practices relating to distance selling for both Foreign and Domestic sales, we only ask that all customers observe the following:

 

No faulty or refund items should be returned without first contacting us. If you are returning a product to us, for whatever reason, we suggest that you use a secure delivery method which is insured and requires a signature upon delivery.

 

All return shipping costs are the responsibility of the consumer, unless the item or items are faulty on receipt.

 

Faulty goods must be reported within 7 workings days of receipt.

 

Holbon (U.K.) Ltd reserves the right to charge a restocking for goods ordered in error, this is limited to 20% of the order total.

 

No responsibility or refund can be made for items lost or stolen whilst in transit to us. All returns are usually processed within 72 hours of receipt.

 

Please note refunds are not given after 30 days of original purchase date, this does not affect your normal statutory rights.

Installation Service

Holbon’s expert installation service is continuously and independently assessed to ensure our high standards are maintained. Our nationwide team of installers will install your vehicle accessories with minimum disruption to your day, whether at home or work.

More details can be found on our Nationwide Installation page or you can contact us with your specific requirements sales@holbon.com